The minimum contracted amount is 2000 litres, the maximum is 20,000 litres.

If you receive less than the contracted volume when you reach your contract expiry you have two options. Firstly, you are eligible to roll the undelivered fuel into a new contract, lowering the levels for the following year or secondly, you can arrange a buyback with us of any undelivered fuel at the price you paid less a 20% administration fee.

If you should need more than the contracted volume before you reach your contract expiry you again have two options. Firstly you may choose to start a new 12-month contract, or secondly, if the prices are unreasonably high, you may choose to take a delivery based on the spot price and fix later when the market is more appealing. Our team will provide you with the best options at the time and are always available to answer any queries you may have.

It’s easy! Email or call the team to arrange a delivery that is appropriate for you. We will contact you regularly to ensure you don’t forget to schedule any deliveries.

It’s easy! Email or call the team to arrange a delivery that is appropriate for you. We will contact you regularly to ensure you don’t forget to schedule any deliveries.

Providing you have contracted with us to buy your fuel on a fixed basis, you are guaranteed to receive the volume you have fixed. The only threat to your supply is extreme weather such as heavy snowfall which causes some roads to be closed.

Should the price of oil fall lower than the price you have fixed for then this is a small risk of taking this contract. However in a rising market the financial benefits soon outweigh this risk. By fixing the price you pay you remove the risk of waiting to buy your oil in an ever fluctuating and unpredictable market.

The standard delivery time frame is within 10 working days – however most partners will deliver your fuel much quicker than the standard allowance.

If you buy an additive for your heating oil you can simply add this to your contract price and it will be delivered with the fuel. Our team will be happy to provide full details.

In the unlikely event that you run out of fuel you can place an order online 24 hours a day and wait for the delivery. Should you require an Emergency Delivery an additional charge of £100 will be added to the delivery depending on the timeframe required. By sending you regular communication and keeping on top of your contract we will try to ensure this doesn’t happen!

We have developed a reputation for exceptional customer service, and work with a range of carefully selected delivery partners across the UK who extend this same level of service on our behalf for all your deliveries.

Baby tanker availability varies and if you need a baby tanker our team are ready to discuss your exact requirements.

Yes of course! If you have specific delivery requirements please call the team to discuss how we can cater for your needs.

Simply log onto your account at any time 24/7 or call the team during working hours to confirm your account status.

The contract can be transferred to the new owners or we can buy back the remaining fuel as per our buy back terms.